PRIVACY POLICY
IDENTIFICATION OF THE DATA CONTROLLER
The website is owned by VIAJES REINA, S.L. (hereinafter the PROVIDER and Viajes Reina). By using the services of renfeviajes.renfe.com managed by Viajes Reina, you will enter into a contract directly with Viajes Reina, without the intervention of RENFE Viajeros, and you will be bound only by its general terms and conditions.
INFORMATION AND CONSENT
In accordance with the provisions of Organic Law 3/2018, of 05 December, on the Protection of Personal Data and guarantee of digital rights, which adapts Spanish law to the European Union regulations on data protection contemplated in Regulation (EU) 2016/679, of the European Parliament and of the Council, of 27 April 2016, by accepting this Privacy Policy, the user gives their informed, express, free and unequivocal consent for the personal data that they provide through the website renfeviajes.renfe.com (hereinafter the website), are processed for the purpose of correctly carrying out the professional management and the business or pre-contractual relationship, as well as the contact with the client to enable the provision of the service (art. 13.1.c RGPD), guaranteeing the application of the security measures, both organisational and technical, required by the aforementioned regulations.
All the personal data requested are obligatory, and your registration and inscription will not be possible if you do not provide us with complete data, without prejudice to the fact that you may freely view the content of the Website.
Likewise, when personal data are collected through the "Contact" form or other forms that may be provided on the Website in connection with the Website's activities, it will be necessary for the user to provide at least those marked with an asterisk, since, if such data considered necessary are not provided, Viajes Reina will not be able to accept and manage the web service or enquiry made.
The personal data that we process through the Website will only be used for the following purposes (art. 13.1.c RGPD):
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Manage your registration as a registered user on the Website.
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Manage the contracting of products made through the Website.
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To process the bookings you make through the platform with those responsible for the events in question, for which we will necessarily have to provide your contact details to those responsible. In any case, before booking and/or contracting, you will be duly informed of the contact details of those responsible.
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Periodically send our electronic newsletters with offers, promotions and news related to our Website.
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To produce anonymous statistical reports on the access habits and activity carried out by users on the Website.
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To comply with the legally established obligations.
The recipient of the personal data provided by the customer is Viajes Reina, S.L. The data will be transferred in those cases in which this is legally required to public entities or authorities with competence in the matter.
In compliance with the provisions of art. 13.2.b of the RGPD, we inform interested parties that under no circumstances will Viajes Reina carry out any of the following actions in relation to the personal data provided to us by users of the Website:
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Transfer them to other persons or entities, without the prior consent of the user.
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Transfer them to other States, without the prior consent of the user.
The user guarantees that he/she is of legal age and that the data provided are true, accurate, complete and up to date, and shall be liable for any direct or indirect damage or harm that may be caused as a result of failure to comply with this obligation. In the event that the data provided belong to a third party, the user guarantees that he/she has informed said third party of the aspects contained in this document and obtained their authorisation to provide their data to Viajes Reina for the aforementioned purposes.
DATA RETENTION PERIOD
Unless the customer gives us their consent, Viajes Reina will only keep their data for as long as the commercial relationship with them is maintained. From that moment on, only the minimum necessary data relating to the operations carried out to deal with any claim will be kept blocked (at the disposal of the corresponding authorities and for the company's defence) until the statute of limitations has expired (art. 13.2.a RGPD).
COMMERCIAL COMUNICATION AND PROMOTIONS
One of the purposes for which we process the personal data provided by users is to send them electronic communications with information relating to offers, promotions and/or news relevant to users.
Whenever Viajes Reina sends any communication of this type, it shall be addressed solely and exclusively to those users who have previously and expressly authorised the receipt thereof, whether at the time of registration on the Website or subsequently.
In accordance with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, in the event that the user wishes to stop receiving commercial or promotional communications from Viajes Reina, he/she may request this by sending an email to the following address: renfeviajes@ociotour.es
EXERCISE OF RIGHTS
In accordance with the provisions of Organic Law 3/2018, of 05 December, on the Protection of Personal Data and guarantee of digital rights, which adapts Spanish law to the European Union regulations on data protection contemplated in Regulation (EU) 2016/679, of the European Parliament and of the Council, of 27 April 2016, we inform users that they may exercise their rights of access, rectification, cancellation and opposition by requesting this in writing by any of the following means, attaching in all cases a copy of a document accrediting their identity and specifying the right or rights they wish to exercise to the Viajes Reina data protection officer.
You may also lodge a complaint with the supervisory authority at any time (art. 13.2.d GDPR).
Email: paco@viajesreina.com.
Last updated: February 06 2023.
Data protection policy
We use Hotjar to better understand our users' needs and to optimise this service and experience. Hotjar is a technology service that helps us to better understand our users' experience (e.g. how long they spend on which pages, which links they choose to click, what users like and dislike, etc.) and this allows us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data about the behaviour of our users and their devices (in particular device IP address (captured and stored only in anonymous form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymous user profile. Neither Hotjar nor we will use this information to identify individual users or to link it with other data about an individual user. For more information, please see Hotjar's privacy policy by clicking on this link.
You may opt out of Hotjar's profiling of you, Hotjar's storage of data about your use of our site and Hotjar's use of tracking cookies on other websites by following this opt-out link.
